# VideoVault Support Center
## Contact Information
Support Email: yaoyiping2008@gmail.com
App Name: VideoVault

## Frequently Asked Support Topics
1. Purchase Restore – Pro version subscription recovery（专业版购买恢复）
2. Video Import Failure – File upload & format compatibility errors（视频导入、格式兼容故障）
3. Playback & Background Audio Issues – Stuttering, no sound, background play failure（播放卡顿、无声、后台音频失效）
4. Playlist Management – Create, edit, delete & playlist sync problems（播放列表新建、编辑、删除与同步异常）

## Response Time
We will reply to all support emails within 2 working days.